FAQs

Why has my supplier changed?

We’re transitioning to a new supply partner to offer you better service, faster delivery, and more support to grow your business. While the change may take some getting used to, our goal is to make this switch as smooth as possible for you.

Do I still have access to professional training and support?

Absolutely. Your education, marketing support, and account management will continue — and in many cases, improve. We’re committed to helping you deliver the best possible service to your clients.

Will my prices or discounts change?

You may notice some updates to pricing. We are aligning Dermalogica professional prices across Europe to ensure consistency and transparency for all our partners. While some items may be priced differently than before, our commitment to supporting your business with competitive professional value remains unchanged. We’ll continue to offer exclusive promotions, training, and marketing support to help you drive growth and profitability.



What payment options do I have?

We currently accept: 

  • Credit/debit card 
  • Payment on invoice (for approved accounts) 

If you need to discuss payment terms, please contact our customer support team here.

Do I need to register on the new website?

Yes, all professional accounts will need to register with our new dedicated professional website. This helps us confirm your business details
and ensure you get professional pricing and access to exclusive content.

How do I apply for payment terms (invoice/credit)?

Once your account is registered, our team will assess and confirm your eligibility quickly.

What is Reverse Charge VAT (Inversión del Sujeto Pasivo)?

This applies when you're buying from a business in another EU country. If you're VAT registered in Spain and the invoice is from another EU country, you don’t pay VAT to the supplier — instead, you declare the VAT in your own tax return.We’ll include the correct reverse charge wording on your invoice, and you’ll need to provide your valid NIF IVA number during registration.

How long will my order take to arrive?

Orders are typically dispatched within 24 hours (Monday–Friday) and delivered in 3-5 business days. During the transition period, there may be occasional delays — but we’re working hard to minimise them.

Who do I contact for support?

You can reach our professional customer care team here